These are the answers to the questions most people ask us. If you cannot find the answer to your question here, please contact us.
1. When do I pay for my flights?
We will advise you about final payment details at the time of booking your ticket.
2. How do I pay for my flights?
You can pay by cash, credit card, cheque. We can advise you which payment method is appropriate and the processes involved. Credit card conditions may apply on certain special fares.
4. How private are my personal details?
5. Is there a fee to use Our service?
We do not charge customers a fee to make a booking for any airline. Fees may be charged to change or cancel bookings. Please check with us for conditions when booking your ticket.
6. How do I amend a booking?
To change or cancel a booking, simply contact us and we can help you make any changes in your travel plans.
Please note that some airfares are non-refundable and/or non-changeable and/or airline charges /cancellation fees may apply. .
7. How and when can I get my ticket and other travel documents?
Once you have paid in full, we contact the airline and request your travel documents. In most cases, airline tickets are issued within 24 to 48 hours. Unless otherwise requested, other travel documents are issued 14 days before you travel.
9. What if I lose my ticket?
If you have lost your ticket prior to the day of travel, please contact us. We will send you a Lost Ticket Indemnity form for you to complete. This will help the airline reissue your ticket. Please take note that most airlines usually charge a reissue fee.
If you lose your ticket on the day you depart, contact the airline when you arrive at the airport – they will organise a replacement.
10. What if I need to cancel my booking? How do I obtain a refund?
It’s important you understand that airline charges and cancellation fees may apply to your particular airfare or travel arrangements. Refunds can only be provided by the airline or travel supplier in accordance with these terms and conditions.